Got Questions? We've Got Answers

Everything you need to know about our services, safety protocols, and personalized care model.

Services & Safety

How do you verify your babysitters?

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Every caregiver on our platform undergoes a rigorous 5-step verification process, including government ID checks, address verification, professional references, and a personal interview with our safety team.

What is "On-demand" babysitting?

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Our On-demand service allows you to book a trusted sitter for occasional needs—date nights, emergencies, or just a few hours of help—with as little as 4-6 hours notice.

Do you offer special needs childcare?

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Yes, we have specialized caregivers trained in supporting children with various developmental, physical, or neurodivergent needs. You can specify your requirements while booking.

12 Quotients Curriculum

What are the 12 Quotients?

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Our model focuses on a child's holistic growth across 12 dimensions, including IQ (Intelligence), EQ (Emotional), SQ (Social), CQ (Creative), PQ (Physical), and more, ensuring balanced development beyond traditional academics.

Are the learning modules age-specific?

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Absolutely. Every module—from Attention & Focus (IQ) to Resilience (AQ)—is tailored with activities and developmental milestones suitable for specific age groups between 0 and 12 years.

Experts & Support

How do I book a session with a Pediatrician?

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You can book an online consultation via our "Services" page. Simply select a time slot that works for you, and you'll receive a secure video link for your session.

What happens during a live counselling session?

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Our expert counsellors provide a supportive space for parents to discuss behavioral challenges, parenting stress, or developmental concerns, offering actionable advice and emotional support.

Shop & Toys

Are your toys safe for infants?

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Yes. All toys in the HeyShishu shop are made from non-toxic, child-safe materials (like natural wood and BPA-free plastics) and are designed to meet safety standards for their respective age categories.

How long does delivery take?

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Standard delivery typically takes 3-5 business days across major cities in India. You will receive a tracking link once your order is shipped.

Do you offer returns or exchanges?

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We offer a 7-day return policy for any manufacturing defects or damaged items. Please contact our support team with photos of the product to initiate a return.

Can I get guidance on how to use the toys?

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Yes! Every toy page features a "Learn How to Use This Toy Effectively" section, and we offer dedicated modules in our courses detailing activity ideas for each product.

Is there a loyalty program for regular users?

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We are currently working on a 'HeyShishu Circle' program. For now, stay tuned to our newsletter for exclusive discounts and early access to new modules.

Still have questions?

Contact Our Team