Privacy Policy
Hey Shishu is committed to protecting user privacy. This page is a polished website version of the privacy language surfaced in the source product screens and is intended as a clear placeholder until final legal review is complete.
Introduction
This policy explains how we collect, use, store, and safeguard information when you use the Hey Shishu platform, including programs, live sessions, caregiver booking services, and related support features.
Information we collect
Personal information
- Name
- Email address
- Phone number
- Child age group and booking-related details
- Payment information handled by authorised payment partners
Usage data
- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Time spent on pages
- Unique device identifiers and diagnostic data
Cookies and tracking technologies
We may use cookies and similar technologies to understand activity on the platform, improve performance, personalise experiences, and support security or fraud prevention.
How we use your information
- To provide and maintain the platform
- To improve and personalise user experience
- To analyse usage patterns and product quality
- To manage transactions and subscriptions
- To communicate with users about service updates
- To prevent misuse, fraud, or abuse
Sharing your information
We may share information with trusted service providers that help us operate the platform, including hosting, communication, analytics, customer support, or payment processing partners. We may also share information if required by law or as part of a lawful business transfer.
Data security
We use reasonable administrative, technical, and organisational safeguards to protect personal information. No internet-based system can be guaranteed perfectly secure, but we take privacy and data handling seriously.
Children and parent responsibility
Hey Shishu is designed for family support, so account holders are expected to provide accurate information and act responsibly when sharing child-related details inside programs, sessions, or caregiver requests.
Your choices
You may request updates to your account information, ask questions about data handling, or contact us regarding privacy concerns through the contact details published on this website.
Policy updates
We may revise this policy from time to time. Updated versions should be reviewed periodically, especially before using new services or payment features.